Add videos or screenshots in your report

Add a video or screenshots with notes on your report will help our team to identify and solve the issues faster. If our customer service team has not understood your report, please add:


  • Android: Press the Power button and Volume down key at the same time.
  • iOS:
    1. Press the Power button and Home button at the same time.
    2. New iPhone: Press Power and Volumen Up at the same time.
    3. Then look for the image in your gallery as any other photo.
  • Web: Click on the print button on your keyboard. Once clicked you will have to paste your screenshot in your email using:
    1. Ctrl + v
    2. Right mouse button + paste.

Image result for imprimir pantalla en el teclado

How to record your screen

  • The simplest way to record your screen is using another phone and attach it to the response of our customer service team.
  • iOS:
    1. Go to Settings / Control Center / Customize controls.
    2. Search “Screen recording”. If you are not in the “Included” section, touch the green “+” sign. You can move it to the “Included” section.
  • Use another app to record your screen like this: Screen Recorder.