Last updated on the 23rd of November 2018
We provide an array of services for online collaboration and management including visual asset management, campaign creation and distribution, and a collaborative design and editing tool (hereinafter “Service” or “Services”).
You may use the Services for your personal and business use or for internal business purposes in the organisation that you represent. You may connect to the Services using any Internet browser or mobile application supported by the Services.
You are also responsible for obtaining access to the Internet and the equipment necessary to use the Services. You can create and edit content with your user account and if you choose to do so, you can publish and share such content.
We reserve the right to fully or partially discontinue, at any time and from time to time, temporarily or permanently, any of the Services with or without notice to you. You agree that Desygner will not be liable to you or any third party for any harm related to, arising out of, or caused by the modification, suspension or discontinuance of any of the Services for any reason.
Becoming a User
You need to sign up for a user account by providing all the required information to access or use the Services. If you represent an organisation and wish to use the Services for corporate internal use, we recommend that you, and all other users from your organisation, sign up for user accounts by providing your corporate contact information. You agree to: a) be responsible for any activity that occurs through your account keeping your password secret and secure; b) not to open an account on behalf of third parties. In case you open an account on behalf of a third party, then “you” includes you and that third party, and you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms and bind the third party to these Terms and that you agree to these Terms on the third party’s behalf; c) not create accounts with the Service through unauthorized means, including but not limited to, by using an automated device, script, bot, spider, crawler or scraper.
Complaints and Feedback
We welcome feedback of any sort and are always interested in learning about ways we can make our Services better. If you choose to submit comments, ideas or feedback, you agree that we are free to use them without any restriction or compensation to you.
By accepting your submission, we do not waive any rights to use similar or related Feedback previously known to Desygner, or developed by its employees, or obtained from sources other than you. By submitting a complaint regarding your account, you authorize Desygner’s team to check content on your account as required to address the issue.
If we receive a complaint from any person against you concerning your activities as part of the use of the Services, we will forward the complaint to the primary email address of your user account. You must respond to the complainant directly within 10 days of receiving the complaint forwarded by us and copy Desygner in the communication. If you do not respond to the complainant within 10 days from the date of our email to you, we may disclose your name and contact information to the complainant for enabling the complainant to take legal action against you. You understand that your failure to respond to the forwarded complaint within the 10 days’ time limit will be construed as your implicit consent to disclosure of your name and contact information by Desygner to the complainant.
When you sign up for an account for your organisation you may specify one or more administrators. The administrators will have the right to configure the Services based on your requirements and manage end users in your organisation account. If your organisation’s account is created and configured on your behalf by a third party, such third party has likely assumed the administrator role for your organisation. Make sure that you enter into a suitable agreement with such third party specifying such party’s roles and restrictions as an administrator of your organisation account.
You are responsible for i) ensuring confidentiality of your organisation account password, ii) appointing competent individuals as administrators for managing your organisation account, and iii) ensuring that all activities that occur in connection with your organisation account comply with this Agreement. You understand that we are not responsible for account administration and internal management of the Services for you.
You are responsible for taking the necessary steps for ensuring that your organisation does not lose control of the administrator accounts. You may specify a process to be followed for recovering control in the event of such loss of control of the administrator accounts by sending an email to firstname.lastname@example.org, provided that the process is acceptable to us.
In the absence of any specified administrator account recovery process, we may provide control of an administrator account to an individual providing proof satisfactory to us demonstrating authorization to act on behalf of the organisation. You agree not to hold us liable for the consequences of any action taken by us in good faith in this regard.
Restriction on Use
- You must be at least 16 years old to use the Services.
- You must validate your email to use our Services.
- You may not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos or other content via the Service.
- You also represent that all information you provide or provided to us upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.
- You agree that you will not solicit, collect or use the login credentials of any other user.
- You must not defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities and you must not post private or confidential information via the Service, including, without limitation, your or any other person’s credit card information, social security or alternate national identity numbers, non-public phone numbers or non-public email addresses.
- You may not use the Service for any illegal or unauthorized purpose. You agree to comply with all laws, rules and regulations (for example, federal, state, local and provincial) applicable to your use of the Service and your content.
- You are solely responsible for your interactions with other users of the Service, whether online or offline.
- You agree that Desygner is not responsible or liable for the conduct of any user.
- Desygner reserves the right, but has no obligation, to monitor or become involved in disputes between you and other users. Exercise common sense and your best judgment when interacting with others, including when you submit or post content or any personal or other information.
- You must not change, modify, adapt or alter the Service or change, modify or alter another website to falsely imply that it is associated with the Service.
- You must not create or submit unwanted comments, likes or other forms of spam communications to other users.
- You must not interfere with or disrupt the Service or servers or networks connected to the Service, including by transmitting any worms, viruses, spyware, malware or any other code of a destructive or disruptive nature. You may not inject content or code or otherwise alter or interfere with the way any Desygner page is rendered or displayed in a user’s browser or device.
Some of our Services may be software that is downloaded to your computer, phone, tablet, or other device. You agree that we may automatically upgrade those Products, and these Terms will apply to such upgrades.
Although it is Desygner’s intention for the Service to be available as much as possible, there will be occasions when the Service may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.
Fees & Payments
The Services are available under subscription plans of various durations. Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan or inform us that you do not wish to renew the subscription.
At the time of automatic renewal, the subscription fee will be charged to the Credit Card or payment method last used by you. We provide you the option of changing the details if you would like the payment for the renewal to be made through a different Credit Card or payment method. If you do not wish to renew the subscription, you must inform us at least seven days before the renewal date. If you have not downgraded to a free plan and if you have not informed us that you do not wish to renew the subscription, you will be presumed to have authorized Desygner to charge a subscription fee to the Credit Card or payment method last used by you.
Some of the Desygner apps may offer lifetime subscription plans, which allows you to access the Pro services available at the time of your purchase for as long as those services are available. We make no warranties or representations that any of its services will continue to be available for any period, and you acknowledge and agree that the services could change or terminate at any time in the future.
Free trial: Once you activate a free trial through iTunes, you will need to cancel before the end of the trial period to avoid being charged for the annual subscription. Please note, Desygner is not able to cancel a free trial on your behalf.
As an iTunes user, you are in full control of your iTunes subscription.
Desygner can not issue refunds and cancelations. Apple does not provide a way for developers to issue cancellations or refunds.
Please follow the steps: https://support.apple.com/en-au/HT204084
Google Play Store & Others
We don’t offer refunds for monthly plans
If you cancel your services, your cancellation takes effect on your next billing cycle. This means we won’t be able to refund you for any unused portion of your services.
Ex: You chose a monthly subscription of Desygner on July 1. On August 1, your credit card is charged as usual. On August 1 after the payment, you decide to cancel your Subscription. No further charges will be made to your credit card for the next month (September) but you will not receive a refund. You will still be able to use it until the deadline is over.
Annual Plan (7 days Free)
How does the Trial Work?
The first 7 days are absolutely free and you may cancel at any time. After 7 days, your account will begin being charged for the annual subscription plan you’ve chosen.
We ask for a payment method to ensure you don’t have any interruption in service after the free trial. We do this by sending an authorization request to your financial institution to verify that your payment method works.
For users who requested a refund within 14 days after the free trial, Desygner will refund 100% of the subscription. If you request a refund after 14 days of having Premium, you won’t be eligible for a refund.
Annual Renewal Payments
We offer refunds within 14 days following the payment.
The annual subscription is auto-renewable and it’s charged to your account and renewed for the same amount within 24 hours before the end of the current period. You’ll be automatically charged at the end of your trial unless you cancel prior. Auto-renewal may be turned off at any time.
We don’t offer refunds for lifetime payments.
We offer a refund:
You purchased credits less than a month ago but didn’t need them after all. As long as your unspent credits package was purchased less than 10 days ago, we can issue a refund.
- I’ve purchased the wrong credits package. Go ahead and purchase the correct credits package here, then submit a support ticket, and we’ll gladly refund the original credits package.
- You need a partial refund for a credits package because you did not use all of them.
- Your unspent credits package was purchased over 10 days ago
We don’t offer refunds or returns, but are happy to replace any defective products. For more information on how to make a claim, please click here.
We don’t offer refunds for Shutterstock image purchases.
A common misunderstanding is thinking that, by deleting Desygner app, you will be cancelling your subscription.
If you want to know how to cancel your subscription please follow the steps:
Responsibility over Your content
You may transmit or publish content created by you using any of the Services or otherwise. However, you shall be solely responsible for such content and the consequences of its transmission or publication by other users.
Any content that you make public will be publicly accessible through the Internet and may be crawled and indexed by the search engines. You are responsible for ensuring that you do not accidentally make any private content publicly available.
Any content that you may receive from other users of the Services, is provided to you for your information and personal use only and you agree not to use, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise exploit such content for any purpose, without the consent of the person who owns the rights to such content, which may be given through the Desygner website.
By making any copyrighted/copyrightable content available on any of the Services you affirm that you have the consent, authorization or permission, as the case may be from every person who may claim any rights in such content to make such content available in such manner. Further, by making any content available in the manner aforementioned, you expressly agree that Desygner will have the right to block access to or remove such content made available by you if Desygner receives complaints concerning any illegality or infringement of third party rights in such content. By using any of the Services and transmitting or publishing any content using such Service, you expressly consent to determination of questions of illegality or infringement of third party rights in such content by the agent designated by Desygner for this purpose.
For procedure relating to complaints of illegality or infringement of third-party rights in content transmitted or published using the Services, use our contact form.
We may, at its discretion, disable and/or terminate the accounts of users who infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others. Desygner will respond to any claims of copyright infringement committed using the Desygner website or our apps that are reported using our contact form. If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through Desygner or our apps by using our contact form.
Images & Icons Licenses
When you search for images or icons that are 100% royalty-free, the results are from our partners such as Pixabay, Unsplash and OpenClipart under the creative commons zero license, which means you can copy, modify, distribute and use the photos for free, including commercial purposes, without asking permission from or providing attribution to the photographer (although attribution is always recommended). Although rigorous standards are upheld to ensure that all images and icons from our content partners adhere to the Creative Commons CC0 licensing terms, usage of images and icons on the services are provided on an “as-is, where-is” basis without any representations or warranties whatsoever.
When you search for images using Google Image Search, you must look for the image usage rights on Google. Google cannot tell if the license label is legitimate even if they are labelled for reuse, so we don’t know if the content is lawfully licensed. Before reusing content commercially, make sure that its license is legitimate and check the exact terms of reuse. For example, the license might require that you give credit to the image creator when you use the image.
Free & Premium Templates Licenses
All templates provided by Desygner are 100% royalty-free and can be downloaded/exported from the Service in a range of formats if used as-is. If you modify the content with uploaded fonts, images, icons or written textual content, you must have the rights to use such content, else you must replace them with one of our royalty-free options.
Imported PDFs Copyrighted Content
If you are using layouts, fonts, textual content, icons, logos, or images that had been embedded into a PDF you imported into our Services, you must accept that you are legally allowed to use such content.
- Desygner does not have ownership of any content that you post on or through the Service. But you grant Desygner permission to access, copy, distribute, store, transmit, reformat, publicly display and publicly perform the content of your user account solely as required for providing the Services to you.
- Some of the Service may be supported by advertising revenue and may display advertisements and promotions, and you hereby agree that Desygner may place such advertising and promotions on the Service or on, about, or in conjunction with your content. The manner, mode and extent of such advertising and promotions are subject to change without specific notice to you.
- The Desygner name and logo are trademarks of Desygner, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Desygner.
- Except for artwork you provide to us, all materials therein or transferred thereby, including are the exclusive property of Desygner and its partners.
- Any URL selected from our platform must be the same or as similar as possible to your company domain. If you choose a generic word for your URL, we reserve the right to reassign or charge for that URL.
Other Important Information
License to use our Services:
Subject to the provisions in the Terms, Desygner grants you a non-exclusive, non-transferable, non-sublicensable, limited license to use the Desygner website and the Services.
While Desygner attempts to make user-generated content available through the Service, Desygner does not guarantee access to or hosting of, your user-generated content. For example, if user-generated content violates these Terms of Service, access to it may be disabled.
Also, if a particular piece of content creates too large a demand on the Service, it may result in access to the content being temporarily disabled. You agree that Desygner will not be liable to you or to any third party for termination of your access to the Service for any reason.
While Desygner attempts to make the User Content completely safe, you, and not Desygner, are solely responsible for the Content you upload, download, post, email, transmit, store or otherwise make available through your use of the Service. You agree that Desygner will not be liable to you or to any third party for any user who irregularly accesses your content. The Services and all included content are provided on an “as is” basis without warranty of any kind, whether expressed or implied.
All user-generated content available through the Service is owned by their respective owners and Desygner is not responsible in any manner for that content.
DESYGNER SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE.
You agree to indemnify and hold Desygner and/or the Desygner Affiliates harmless from and against any and all liabilities and costs (including reasonable attorney’s fees) incurred by Desygner and/or the Desygner Affiliates in connection with any claim arising out of your breach of the Agreement. Desygner reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
You will be solely responsible and liable for, and will indemnify Desygner and its officers, directors, employees and agents from and against any losses, expenses, liabilities, claims, costs, and damages arising from user-generated content made available through the Service by you.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DESYGNER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD-PARTIES; OR (C) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL DESYGNER’S AGGREGATE LIABILITY EXCEED ONE HUNDRED U.S. DOLLARS (U.S. $100.00).
In the event of a dispute between the Parties, either Party may call a meeting on providing the other Party with not less than three working days’ notice. Such Initial Meeting may be in person if convenient for both Parties otherwise shall be by way of telephone call or “Skype” or such other format as is convenient.
If (i) the dispute is not settled by negotiation within thirty (30) days commencing on the date when either Party requests a meeting in accordance with the previous paragraph or within such further period as the Parties may agree in writing and (ii) the applicable law does not restrict the arbitration of the dispute, the Parties agrees to settle the dispute by binding arbitration in accordance with the Resolution Institute Arbitration Rules. Unless the Parties agree upon an arbitrator, either Party may request a nomination from the Chair of Resolution Institute. The arbitrator’s decision will be binding and may not be appealed. A judgment of a court having jurisdiction may be entered upon the arbitrator’s award.
ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND DESYGNER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
These terms shall be governed by the laws of the state of Queensland, Australia.
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Desygner without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Desygner’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Modification of Terms of Service
We may modify the Terms upon notice to you at any time through a service announcement or by sending an email to your primary email address. If the Terms are modified in a manner that substantially affects your rights in connection with the use of the Services, you may terminate your use by deactivating or deleting your account. Your continued use of the Service after the effective date of any change to the Terms will be deemed to be your agreement to the modified Terms.